Wensleydale Creamery is the trading name of Dairy Crest Limited. Registered in England and Wales under No. 02085882 with its registered office at 5 The Heights, Brooklands, Weybridge, Surrey, KT13 0NY
Our contact details are:
Correspondence Address: Wensleydale Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire, DL8 3RN, United Kingdom
Phone: 01969 667664
Fax: 01969 667638
Email: creamery@wensleydale.co.uk
Except where a specific means of communication is required by a provision of these Terms and Conditions, if you have any complaints or comments about our service or any goods you purchase or wish to contact us for any reason connected with your order you may contact us by telephone, fax or e-mail using the contact details specified above. Communication by e-mail will be regarded for the purposes of these Terms and Conditions as being written communication.
1. By completing the Loyalty Card form you give permission for Wensleydale Creamery to add you to their newsletter database.
2. The details you provide will be used only by Wensleydale Creamery to keep you informed of news, new products and services, and for conducting market research by email and post. We may also use your data to tailor and personalise content and adverts and analyse our traffic. Please refer to our Privacy Policy at wensleydale.co.uk for details.
3. The Loyalty Card is the property of Wensleydale Creamery, Gayle Lane, Hawes, North Yorkshire DL8 3RN and is non-transferable.
4. The Loyalty Card must only be used by the person named on the card who must be 16 years or over. Proof of identity may be requested.
5. The Loyalty Card is not a cheque guarantee, debit or credit card and may only be used in The Yorkshire Wensleydale Cheese Experience at the Wensleydale Creamery Visitor Experience and not online.
6. We reserve the right to terminate or suspend the loyalty scheme at any time, as well as reject any loyalty card that appears to be photocopied, counterfeit, defaced or damaged.
Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or Twitter. You are providing your information to Wensleydale Creamery and not to Facebook, Instagram or Twitter. This includes competitions hosted on our Wensleydale Creamery Social Media pages.
The information you provide will only be used for administering competitions, contacting the winner and adding the entrant to our marketing lists. There will be an option to opt out of marketing lists at the bottom of emails sent to you. Please see our full Privacy Policy for further information.
The winner(s) will be chosen at random from all eligible entries that are submitted by the closing date stated on the competition page, form or post. In event of any dispute the judge's decision is final and no correspondence will be entered.
The prize for the competition will be stated on the competition page, form or post. No cash alternatives will be offered. No purchase is necessary to win. Purchase does not enhance chance of winning. This contest is void where prohibited. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by Wensleydale Creamery. Wensleydale Creamery reserve the right to provide an alternative prize. No cash or other prize substitution shall be permitted except at Wensleydale Creamery's discretion. The prize is non-transferable. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by the winner is permitted. Prize will be shipped within thirty business days of claim by prize winner.
The winner will be notified via email/comment. Wensleydale Creamery shall have no liability for the winner's failure to receive notices due to spam, junk e-mail or other security settings or for the winner's provision of incorrect or otherwise non-functioning contact information. If the winner cannot be contacted, is ineligible, fails to claim the prize within thirty business days from the time award notification was sent, the prize may be forfeited, and an alternative winner selected.
Competition is open to entrants who are over 16 years of age. Entrants must be residents of mainland UK. We are unable to deliver to these postcode areas. This competition is not open to employees of Wensleydale Creamery and their affiliates, agencies, suppliers, sponsors and members of employees' immediate families.
Wensleydale Creamery reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so. By entering a competition, entrants agree to these terms and conditions. Wensleydale Creamery reserves the right to verify all entries and winners and disqualify an entrant where they are found to be in breach of these terms and conditions. We will not share personal information with third parties for their marketing purposes.
Yorkshire Wensleydale Cheese Experience Online Booking
Please read the terms and conditions carefully before ordering your tickets. Upon purchasing tickets to visit The Yorkshire Wensleydale Cheese Experience, you are agreeing to comply with these conditions.
1. Bookings are only valid for the stipulated and agreed date and time shown in the booking confirmation email.
2. A confirmation email will be sent once the payments have been authorised and received. This email will have your unique booking reference on and will act as your receipt and entry ticket. Please bring this with you (either printed out or on your phone) and present it at the desk on your arrival.
3. Your email address is used for your booking confirmation.
4. Tickets are non-transferable
5. No refunds or rebates are provided for cancellations.
6. In the event of unforeseen circumstances where we need to cancel or change timings, we will contact you.
7. Admission prices can be found HERE.
8. Children under 5 enter for free so don’t need a ticket.
9. Please review your tickets to make sure you have the right quantity, date and time before booking.
10. The Yorkshire Wensleydale Cheese Experience and our Visitor Centre is wheelchair friendly, however we are unable to offer wheelchairs on site.
11. If you are visually or hearing impaired, please let our team know when you arrive, and they will do their best to accommodate your needs during the demonstrations.
12. No dogs are permitted inside the attraction, with the exception of assistance dogs.
13. Please click HERE for more details about The Yorkshire Wensleydale Cheese Experience.
14. 2 for 1 offers can be used for online bookings.
15. Tickets can only be booked 24 hours in advance of the demonstration time.
Yorkshire Wensleydale Cheese Experience 2 for 1 (Leaflets)
Easter Family Day our at the Wensleydale Creamery Visitor Centre for £34.95
Offer available Sat 23rd March – Sun 7th April and at weekends, based on 2 adults and 2 children under 16
Enjoy a family day out at the Yorkshire Wensleydale Visitor Centre this Easter and get 2 for 1 entry for adults, free entry for children under 16, and a delicious Sharing Platter lunch in Calvert's , all for just £34.95!
